At Atlas We Love What We Do!
Here are the answers to the most common questions we receive.
Frequently Asked Questions
Is installation included in the cost of my tent?
Yes, our staff will professionally install all of our tents, and this is included in the rental cost.
Do you offer delivery and pickup?
Yes, we offer delivery and pickup for all rental items. Delivery is not included in the rental price and is an additional cost.
Am I able to pickup my items instead of having them delivered?
Yes, most items are available for customer pickup and return at no cost. Some items require delivery and professional installation such as tents, dance floors, and stages.
When will my rentals be delivered?
All items are delivered 1-3 days prior to the event date and picked up 1-3 days after the event. You may request a specific delivery and/or pickup day or time and we will do our best to accommodate. Additional costs may apply.
Do you have a showroom where I can see my rentals?
Absolutely! Our showroom provides a tangible and immersive experience, allowing you to see, touch, and evaluate the quality of our rental items firsthand. You can even bring in other decorations, centerpieces, etc. and complete a full table setup to compare colors, designs, etc.
Do you offer setup and breakdown of tables and chairs?
We offer set up and breakdown of our equipment for an additional charge. Please speak with your Event Rental Consultant about the items you need set up for. Please note, we are unable to set up, breakdown or move items that don’t belong to our company.
Can I adjust my order after it is placed?
Of course! We understand that guest counts can vary and adjustments need to be made leading up to your event. We ask for final numbers 14 days prior to your delivery. We may be able to accommodate adjustments after this, but additional costs may apply. Orders cannot be reduced more than 50% from the original total.